Items must be in brand-new, unused condition, with all original packaging, accessories, and tags intact.
Returns or exchanges are not accepted for personal reasons (e.g., dislike, wrong model, or color chosen).
If a product has a verified quality issue, shipping damage, or does not match its description, the Customer may request a return or exchange.
Requests submitted beyond this timeframe may not be accepted, unless required by applicable laws or platform regulations.
Return Process
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at foxx-ecommerce@foxxusa.com
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If your return request is approved, we’ll send you detailed instructions on how and where to send your package.
Items sent back to us without prior authorization will not be accepted.
If the product is returned for reasons other than a quality issue, the cost of return shipping will be your responsibility.
Once we receive your returned item, we will process your refund within 7 business days.
For any questions regarding returns, please contact us at foxx-ecommerce@foxxusa.com
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Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We’ll evaluate the issue and make it right as soon as possible.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the one you have.
Once your return is accepted, you can make a new purchase for the desired item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, we’ll issue your refund to the original payment method within 7 business days after we receive the returned goods.
Please note that it may take additional time for your bank or credit-card company to process and post the refund.